OneDrive sync problems

So if you use services such as OneDrive for Business to sync to SharePoint, and you’re on Windows 10, you may have noticed a bug that has started recently popping up. When you attempt to sync, or when you disconnect from a network and reconnect to another (such as if you’re on a laptop and you travel, so you need to connect to a WiFi that’s not in your office after being connected within your office), you may get a prompt to log into your SharePoint with your login id:

 

 

 

 

 

 

 

 

Some will get a straightforward password request, like this:

 

 

 

 

 

 

Others first get a box asking them if they want to use their Microsoft account (meaning their personal account) or their work or school account. In fact, they may get this box twice, looking slightly different each time. I suspect that this happens to customers whose Office365 email is the same as their Microsoft personal account. In my case, they’re two different logins, so I can’t replicate the “two requests for Microsoft vs. work/school account” issue in order to display screenshots.

In either case, the result is the same. You click “Sign in.” The button changes color like it’s supposed to on click. But it doesn’t do anything else. It doesn’t sign you in. Click, click, click, click. No sign in. How are you supposed to sync if you can’t sign in?

The answer – at least, for me, sometimes, and several others who’ve reported this bug – is breathtakingly simple to the point where it makes me feel stupid for not thinking of it myself. Hit enter.

Sometimes this works perfectly. Other times you get a blood-chilling message:

“The server you are trying to access is using an authentication protocol not supported by this version of Office.”

What does this mean? How can SharePoint Online not be supported by the latest version of Office?

It’s a ridiculous bug, that’s what, and Microsoft needs to fix it. Until they do, here are some steps that may fix it:

Method 1:

  1. Click on your system tray at the bottom right of your screen.

See OneDrive for Business with a little exclamation mark covering it?

 

 

 

  1. Click on it, and it will prompt you to enter your credentials:

 

 

 

  1. Follow the same steps to enter your credentials that you did before.

For me, this just magically worked, even though it had failed the first time.

Method 2: If that didn’t work, try this.

  1. Exit OneDrive for Business by right-clicking on it in the system tray and choosing Exit.
  2. Close all desktop Office apps. This includes Outlook, Word, Excel, and any other Office application you may have open.
  3. Because the closing of OneDrive might not be a clean exit, or there may be background Window apps, check Task Manager (ctrl-alt-del and choose Task Manager) for the presence of background processes named GROOVE, MSOSYNC, or OneDrive anything. End these processes. End anything labeled Microsoft Office.
  4. Go to the Users directory on C: (it’s usually on C:), find the user you’re trying to fix this problem for, and delete the following folders if they exist:

c:\users\<username>\appdata\local\microsoft\office\sp
c:\users\<username>\appdata\local\microsoft\office\16.0\OfficeFileCache
c:\users\<username>\appdata\local\microsoft\office\15.0\OfficeFileCache

It’s possible that there will still be a locked Access database in the OfficeFileCache. I had one. I also have Access, so I opened it in Access and then closed it, and that unlocked it and allowed me to delete it. Hopefully it won’t be there if you don’t have Access.

 Don’t worry about deleting “important system files.” You’re going to run a repair, which will recreate the folders and files.

  1. Open Control Panel, find Credential Manager and open it. There are two sections, Web Credentials and Windows Credentials. You want the Windows one. Remove any credentials that look like : MicrosoftOffice16_data:(anything), or something like that.
  2. In Control Panel / Programs and Features, go to Microsoft Office 365 Business or ProPlus. Right Click and select Change (not Uninstall).
  3. You’ll be given the option to do a Quick Repair or an Online Repair. Choose the Online Repair, but first make sure your internet connection is stable. This will essentially re-install all of your Office apps, but because you didn’t uninstall first it will keep all of your customizations.
  4. When the Online Repair is complete, find the OneDrive for Business desktop client, and open it. (It’s usually on your Start Menu someplace.)
  5. Now you ought to get the same prompts to login that you did before, but this time once you do the procedure above, it should work.

Pros and Cons of Using Distribution Lists vs. Shared Mailboxes in Office 365

Over the years, we've seen a number of clients who make good use of Shared Mailboxes in Exchange Online. But you may find that Microsoft's implementation leaves some room for improvement, and there may be some edge cases where this is not the right choice for your situation. This article hopes to demystify the Shared Mailbox and help you decide if it is the right solution for you.

My assumption in writing this is that you the reader are either the business owner or manager of IT, and that in either case the specific how-to accomplish the proper set up of the Shared Mailbox, Outlook, Mail Flow, or e-Discovery settings in Exchange Online is not as important to you as being able to weigh the pros and cons of different options. My company is like many other Microsoft cloud service providers; we provide the technical services to get things configured correctly once a decision is made, and that's something I am hoping you might reach out to us about it you're looking at or currently using Office 365. (If that isn't the case, these things aren't trade secrets; you can find instructions pretty easily using your favorite search engine.)

Firstly, what's a Shared Mailbox?

If you have an email address that you want several people to receive or reply to, you have a few choices about how to do this.

  • Distribution List / Distribution Group / Mail Enabled Security Group
  • Site Mailbox in SharePoint Online
  • Exchange Online Shared Mailbox
  • New: Office 365 Groups

Maybe in a future article, we'll look at some of the other options. Wouldn't that make a great e-book? For today, let's focus on the Shared Mailbox and how it compares to its closest cousin, the distribution list.

Most folks who've been using email a while are familiar with the distribution list, sometimes referred to as listserv by certain Internet dinosaurs. In simple terms, a distribution list is an email address like info@mycompany.com that will actually send the email to the inbox of multiple people. When you hit Reply All on such a message, everyone on the distribution list will get your message. Multiple copies of the message are sent to each individual, so if I delete my copy, you may still have yours.

Think of a distribution list like a copy machine sitting by the internal office mail sorter. Someone comes along and makes 12 copies, then puts a copy into each person's mail slot.

A Shared Mailbox is similar in that it can still have its own email address like the info@mycompany.com example above, but the mail goes to the shared mailbox. Individuals are given access, but they have to connect to the mailbox to see what's inside. Reply All will go to the sender and the Shared Mailbox. There's only a single copy of the message in that account; if Alara and I have access, if I delete a message from the inbox, it will be gone when Alara signs into the mailbox too.

In this case, no copy machine, but the mailbox itself is a slot in the mail sorter and the mail gets put directly there.

Why would you choose a Shared Mailbox over a distribution list?

A Shared Mailbox can send mail, so that replies come from billing@mycompany.com instead of person1@mycompany.com or person2@mycompany.com. If the goal is to get people to stop sending emails to a single person that need to be accessible to everyone in a department, a Shared Mailbox is one way to help accomplish that. That's because the mail will go to the Shared Mailbox when the recipient hits Reply. Another reason is to reduce clutter.

A third reason would be to conceal the identity of the sender. There are lots of business reasons you might need to do this. However, Office 365 can make this a challenge. There are some specific technical steps that need to performed in order to make sure that billing emails in the above example come from billing@mycompany.com and not companyowner@mycompany.com.

More importantly, by default the mail sent using the Shared Mailbox will still be in the individual's Sent Mail folder. That can make it significantly harder to track down a message, unless you know who actually sent it. There's another technical trick needed to change this behavior. However, doing so makes it harder to tell what user actually sent a message as the shared role. For most companies, this is a reasonable trade off.

If accountability is important, than there are ways to ensure it and still get the benefits of having a Shared Mailbox along with centralized communication. You can combine a Shared Mailbox and a distribution list for a best of both worlds configuration. You can configure mail flow in Exchange to modify the From or Reply To address. You can use e-discovery features available in the Office 365 E3 plan.

So, how to determine which option is right for you? Here's a handy PMI analysis you can use for easy reference. Feel free to apply your own weighting system to determine which choice works best for you based on your own priorities and goals.

  User Mailbox Distribution List Shared Mailbox
Increased Office 365 License Cost  Yes No No
 Can be converted later to User/Shared Mailbox? Yes No Yes
 Can be combined with Distribution List? Yes  N/A Yes
 More clutter in primary mailbox? N/A Yes No
Additional action needed from user to check for new mail? No No Yes (unless combined with distribution list or using separate logins on mobile devices) 
Can you login separately from primary account? N/A  No Yes, but not easily; caveats apply 
Impact on mailbox storage limits  N/A Negatively affects storage for all accounts on list  Comes with its own mailbox storage limit, separate from other accounts
Experience in Outlook It just works No additional configuration required  Shared account appears in list below primary account without additional configuration; additional configuration is needed to keep messages in Shared account Sent Mail folder.
Experience in Outlook Web Access It just works No additional configuration required Can easily switch to Shared account or display as a Shared Folder in your main mailbox; sent mail stays in Shared account's Sent mail folder if connected as such, but may need additional steps to do so when sending from the Shared Folder.
Experience in OWA Mobile App Authentication is not connected to the OS, but appears to persist for some time; notifications do appear in Android; Contacts and Calendar do not appear to sync with OS / other mobile apps. No additional configuration required Shared folders have to be set up in OWA on a PC to show up in OWA on mobile; special steps are required to send mail as the Shared Mailbox.
 Experience in Outlook Mobile App It just works No additional configuration required Ability to connect is not clearly proven or defined
 Experience in Native Apps
(Android / iOS)
Connect via ActiveSync/IMAP/POP  No additional configuration required Complex configuration needed, but possible; sent items stay in Shared account's Sent Mail folder.

I hope you found this analysis useful. If you did, leave us a comment. Perhaps later I will extend this to include other options for Office 365 mailbox that I mentioned above.

Microsoft Anounces Windows 10 Enterprise E3 OS as a Subscrption

Windows 10 EnterpriseWhen Microsoft said back in 2000 that someday your operating system would be something you'd rent, like cable, I had a hard time taking it seriously.

My goodness, how times have changed!

Monday, Microsoft announced that Windows 10 Enterprise E3 will be available on a monthly per user subscription basis for just $7 a month or $84 per year. Given that people have been paying $200-300 for Windows OS without upgrades, this is actually sounding like a pretty smart idea and one that will benefit both Microsoft and their customers.

Microsoft has struggled for many years now to get customers to accept their upgrade program called Software Assurance. We've tried to sell it, but people simply weren't buying it. Seems that most customers would rather take their chances than shell out 150% more over a 3 year period for the right to upgrade their software for free... eventually... someday. In fact, over the past five years, we've also seen many customers who simply "forgot" to renew their SA agreements after year 1, thus sacrificing their right to the upgrade. So, perhaps this position is somewhat justified.

A couple years ago, Microsoft offered free upgrades as part of Windows Intune at a cost of about $6 / month / user. This was a pretty good deal. But, Intune didn't really take off and the higher priced subscription at $11/mo fell flat, possibly due to the unpopular Windows 8. Seems Microsoft was peddling upgrades while everyone was asking about downgrade rights. The $5 component of Intune was bundled into Enterprise Mobility Suite and the software assurance component was officially scrapped about a year ago.

I actually liked the idea of SA as a subscription when it was part of Intune. To me, it makes sense that if you're depending on the publisher of your OS to constantly provide updates for security and to fix issues while staying on top of the latest technology, you would probably want to be paying them a recurring fee so they will have an incentive to keep working on improving the product. Plus, spending a small amount of money on a monthly basis makes a whole lot more sense to small businesses than shelling out thousands of dollars up front for Windows licenses.

The new subscription will be available through CSP, so if you're buying Office 365 from a Microsoft Partner like us, you can call on them (or us!) to also sell you Windows. If you're buying Office 365 directly through Microsoft, we want to know why haven't you looked into a Cloud Solutions Partner yet? There are lots of great deals available on Office 365 that can improve your support experience or give you other value-added features.

Microsoft has very little to say about the new plan other than its cost. They wouldn't say if the plan will be available as part of the August 2nd roll-out called anniversary edition. They had even less to reveal about the accompanying Windows 10 Enterprise E5 plan, which would include security features not found in the E3 - think ForeFront on steroids. There are also supposed to be bundles coming out that would roll together Office 365 and Windows subscriptions, as well as personal editions for home use, but we haven't got any details yet on any of these. We do expect that once those details emerge, we'll be able to sell them to you just the same as the E3.

Even though Microsoft has been largely mum about the details, we still feel like celebrating.

So, today we have a special announcement.

Liquid Mercury Solutions is a Microsoft CSP provider, gold competency partner, and among the top 10% of Microsoft cloud providers in the US for small to mid-sized business. So, to put our best foot forward with this new program, we're offering a special incentive to customers who want to take advantage of this new and potentially revolutionary way to license their Windows desktop fleet.

Starting today, we're offering 10% off Windows 10 Enterprise E3 subscription for the first year when you purchase an Office 365 E3 plan *or* our Full Monty bundle that includes Admin OnDemand 365, Compliance 365, and our managed Help Desk service.

So, that's Windows 10 Enterprise E3 for just $6.30/user/month or $75.60/user/year.

You can also earn this discount for blocks of users when you purchase qualifying professional services from us. For example, a one week engagement like SharePoint Online Jump Start earns the discount for 10 Windows users. That could amount to equivalent savings as one user getting a free year of Windows 10 Enterprise E3. The discount varies by service offering, so ask us for details.

Even though this Windows subscription plan isn't available today, you don't have to wait to take advantage of this promotion. All customers who purchase from us starting today will be eligible for the discount for all Windows licenses added to their cloud subscription for the entire year. We'll apply the discount for a full year after Microsoft makes the subscription available.

So stay tuned, and subscribe to our blog. The market's about to get all shook up! We'll update you as soon as we hear more information about these new plans.

An Army of One Asks "SharePoint, What Is It Good For?" - Using SharePoint in One Person Companies

It's dangerous to go alone. Take SharePoint. Recently, we've been getting a lot of new customers who are the sole proprietor of their businesses. This isn't too unusual; many businesses are one-person shops who don't have any employees. For example, while it isn't unusual to eventually take on assistants, many tax preparation specialists, accountants, architects, lawyers, IT folks, marketing gurus, or business consultants start out as just an individual person going into business for themselves. I personally went this route; rather than take on a full-time job, I operated as an independent contractor for nearly 15 years.

Liquid Mercury has always been a company based on helping our customers get the best value out of SharePoint. This used to mean mostly Fortune 500 companies and government agencies. Then, Office 365 came along and has greatly increased the audience for whom SharePoint is accessible. Now, even a single person business can buy an Office 365 Business Premium plan for $12.50 a month and get access to SharePoint.

There's a lot of interest in the platform, and one question that people in business for themselves ask us more than any other is "What's the point to SharePoint when you haven't got anybody to share with?"

At first, the answer wasn't entirely obvious, even to me, so I thought it might be worth sharing a few tips on how sole proprietors can get the most out of the SharePoint component of their Office 365 service.

Author's Note: This article got to be much more involved than I expected. So I've decided to break it up into two parts. In this, part 1, I'll go over the first three tips, which are primarily about benefits you can achieve for yourself. In the next part, I'll go into depth about ideas that can help you when working with your customers.

Tip #1: Develop a Filing System

When I think about how to use SharePoint in a one-person office, the first thing that comes to mind for me is to simply get better organized with all the documents needed to operate the business every day.

Any business will have these. There will be invoices and communications from vendors that need to be scanned, filed, and paid out. Possibly, there will be invoices sent to customers. You may have to write your own contracts and then keep track of variations as you negotiate with your customers. Perhaps you'll need to write quotes or formal proposals in order to win the business. There might be status reports and time sheets.

You can certainly organize all these documents into folders. That's how people have been doing it for years. I will give you one good example why this might not be the best option in the long run.

Suppose you decide that your filing system will be organized by customer. One folder per customer, no problem. To keep clutter from piling up, under each customer folder you create a folder for time sheets, work logs, and invoices; a folder for documents the customer shares with you (so you can honor that NDA you signed); and one for the original proposal and agreement (so you can remember what you promised to do for them). You did remember to scan the signed copy of your contract and put it there, right?

Anyway, suppose you hire some help for a large customer. You need to share documents for that customer with your hired help. But there are certain details you'd prefer to keep in house, such as how much the customer is paying you, those confidential/proprietary documents, etc.

Now you also want to hire a bookkeeper to help you convert work activity into invoices. This person needs access to all the customer's documents, but only needs the financial stuff not the contracts or project documents.

You start to think that maybe it would've been better to organize the top level folders first by the type of document, and then have sub-folders for each customer. Over time you change the way your organizing your files, coming up with newer/better categorizations - but you don't really have time to go back and change the historical documents. What you need now is called a "matrix". What you actually have is probably better classified as a "mess".

But what does SharePoint do to resolve this problem?

SharePoint lets you attach any number of properties to a document. These are called Fields and they work exactly like you'd expect fields in a database or columns in a spreadsheet to work. You can have a Field for which customer a document relates to, and a different field for the purpose of the document. Say that later you decide to add a follow-up date to keep track of work on certain documents. With SharePoint, you can add that easily at point down the road.

Of course, we wouldn't just enter extra data about files for the fun of it. Learning to file things in a way that is completely different than what we've been taught to do for the past 25 years takes a certain amount of discipline. New skills will have to be learned and new work habits developed. For this effort, there must be a proportionate reward.

As it turns out there is such a benefit. Fields are useful because you can then create something called a View. Views let you show only the documents that meet certain criteria. For example, "Show me only the proposals that I won the business." or "Show me only the invoices where the customer hasn't paid me yet." Things can also be set up so that your bookkeeper wouldn't need to be confused by all those non-invoice documents that you have to track, because from their point of view (no pun intended) these can be completely hidden. So, you can start to see how Views would be very useful indeed and worth the effort of putting data into Fields on almost all your documents.

Tip #2: Find Things Faster, Easier

One thing that SharePoint has always done pretty well is search. (Hey, you SharePoint experts, don't laugh; I am serious.) Since the first version back in 2001, I have been very impressed that SharePoint was able to crawl all the documents on my entire network, including file shares, and bring back results that often times I'd completely forgotten even existed.

This was no small accomplishment, and SharePoint's ability to uncover hidden gems has only gotten better with time.

Quick Benefits Right Out of the Box

Today, in Office 365 we have something called Delve, which will show you not only what documents you've been working on, but timeline of your work with thumbnail representations of what these documents actually look like. Most one person shops are not running an traditional server with an enterprise version of SharePoint, so I feel pretty safe saying that for the purpose of this article, most interested readers will have access to Delve.

Here's a screen from Delve showing my recent documents.

Also, many people do not realize that OneDrive for Business is essentially SharePoint with another face. Yes, OneDrive lets you sync files to your local hard drive. However, when you browse the web site to look at the copies of your documents that are stored in the cloud, that web site is a SharePoint web site and those documents are stored in SharePoint Libraries. As a result, they are also searchable in SharePoint and will show up in Delve.

So, you can get a tremendous benefit without any extra effort at all on your part simply by choosing to save your documents into SharePoint or OneDrive for Business.

Taking Search to the Next Level

Combined with the proper use of the Fields we talked about in Develop a Filing System, SharePoint search can be used to not only search for documents based on their content, but also on how they were categorized using the data in those Fields. For example, just like you can create a View to show you certain types of documents within a Library, you can also use Search to surface documents stored on any SharePoint site.

This feature has many practical applications, especially for larger businesses, but the most compelling for a sole proprietor will likely be digging through lots of documents to find the one you need - as quickly as possible. Imagine for example that search results can be filtered by a specific customer, by a set of products that they relate to, or let's say... maybe by whether you remembered to scan and upload the final signed version.

Tip #3: Create Standard Operating Procedures

Almost every one person shop starts out with the idea that if you build a better mouse trap, people will beat a path to your door. Yet, in the course of business, we often fall into a trap ourselves. We discover that we're spending more time being a bookkeeper, bill collector, contract writer, office clerk, tech support, etc. rather than the thing we went into business to do.

Eventually, if you are going to stay focused on your mission, your one person business is going to take on hired help. That could mean employees or it could mean contracting with other specialty firms.

Either way, how you go about getting your work done is something that will need to be documented and shared. Without proper documentation of your processes, it becomes much more difficult to identify those parts of your work that can be effectively retooled, delegated, or outsourced to make your operation as efficient and competitive as it can be.

If you get to the point where you're successful enough that you are forced to grow, then you'll have no choice but to try and explain to other people what you want them to do and how you want it done.

Take it from me, it will be better for you if you start writing these things down before that day comes.

I learned the hard way that rapid business growth can be every bit as dangerous as a period of decline. In fact growth can trigger missteps, leading to long term problems and the ultimate downfall of a small business. Growth can turn many strategies that help the tiny business survive into bad habits that hold it back. Growth puts such a strain on the leadership of a business, that it might make one reconsider why they went into business for themselves in the first place.

By documenting your business processes before you're busting at the seams, you can go a long way towards making sure that once you're simply too busy to train new employees, there'll be a guidebook they can follow to help you get the most out of hiring them.

So enough about why you need to be writing SOPs before you actually think you need to have them. How does exactly SharePoint fit in with helping you define your business process?

Unstructured Notes

The first step is having a ready-to-share platform for writing things down as you think of them. At this stage, your ideas may not even be fully formed, so getting things on record quickly without interrupting your other work is essential.

For the unstructured piles of stuff I tend to generate at this stage, I use OneNote. OneNote is great because I never have to remember to hit Save, and it makes it relatively easy to record the web site where I found whatever helpful bit of information I might be working with. It has lots of features in that are helpful in taking down information quickly.

Okay, but you don't actually need SharePoint to use OneNote. It's part of Office and you could simply save your Notebook files to your laptop, or if you're really cloud savvy you can put them into OneDrive.

SharePoint sites include something called a Site Notebook. Site Notebooks are simply OneNote Notebooks that are already saved to a SharePoint library, set up for sharing with team members, and web accessible. If you start with a Site Notebook rather than creating a new Notebook some other way, then no extra steps are needed to start sharing the notes you take there.

Say that all you do when you start your business is create one SharePoint Team Site for each hat you have to wear - accounting, marketing, sales, management, and operations. Then, open the Site Notebook for each site in OneNote so you have a central place to start taking notes. When the time comes that you're ready to bring on some outside help, just share access to the appropriate Team Site, and they'll have your notes too.

By the way, there's a nice thing about sharing Notebooks this way. Two people can edit the notes at the same time and see one another's changes in real time.

Structured Documentation

Suppose you get to the point where you want to formalize your notes a bit further into something your assistant can use to help you perform some business tasks that come up fairly often. There are a couple things you can do in SharePoint that might be a better choice than using OneNote.

The first option is to create a Wiki Library. Wikis are web sites where you can quickly post and edit information directly on the web page. For example, this can be useful for creating and updating a company FAQ, employee policy handbook, etc. It's a bit easier to lock down a Wiki so that only certain people can make changes but everyone can read it. Wikis have the advantage that you have more control over how you structure the pages and navigation between them, and that users will not need any special knowledge beyond how to get to the web page using a browser. Wiki pages also show up as individual entries in search results (see Finding Things Faster) rather then one search result for an entire Notebook.

The other option for structured information is to copy your notes into Word documents. For example, if you wanted to create an Employee Handbook this might be the way to go. Personally, I find that if a process has a lot of diagrams, pictures, or screen shots, then creating the Word document is a lot easier than the work involved with uploading all those images to a Picture Library in SharePoint so they can be used on a Wiki. It's also easier to create a PDF from a Word document than a Wiki or Notebook, so if your process is something you'll have to share with people who don't have either Office or access to your SharePoint site, you might want that option. Word documents also show up in search as one result per document.

Defining a Process

When I talk about defining a business process, a lot of people will immediately jump to thinking about workflows. Workflows in SharePoint provide a way to marshal a process through several steps, with notifications for people when their step comes up.

Let me just get this out front; developing a workflow is not necessarily a great idea. There are several reasons. Firstly, workflows add overhead to a process. In addition to completing the task, you often have to report to the workflow that the task has been completed. Second, workflows define a process rather rigidly. This becomes a problem if your process changes fairly often - or worse yet maybe you don't even have the process fully defined. These issues are most obvious when you're a single person operation and need to track your own work.

SharePoint does provide some ways to improve your processes without forcing yourself into taking on a cumbersome system to track every step of what you do.

For example, Task Lists are a great way to plan a project and keep tabs on the steps involved so that you don't lose track of your progress. Over the years we've built a number of SharePoint add-ons to Tasks that let you do things like copy a set of template tasks to a new Task List, manage multiple projects within a single Task List, and more.

Microsoft recently released a tool called Planner that comes with some Office 365 subscriptions. We really like Planner! It shows a lot of potential, and in many ways it is easier to use than the SharePoint Task List. We wonder what Microsoft's plan for SharePoint Tasks will be in the long term, now that there are two different ways to accomplish essentially the same thing. Even so, Planner is a new product with several caveats and limitations that make it less amazing than we'd like it to be. For the moment, there are still times when choosing SharePoint Tasks instead is a valid option.

Screenshot of Microsoft Planner in Office 365

Beyond Task Lists, there are other ways to use SharePoint to structure your processes. Many people do not know that you can create a custom List in SharePoint very easily. These Lists can hold any kind of information you can imagine. For example, you could record a list of product prices, or a series of trade show events that are important to your business. You can even build a customer relationship management database using SharePoint.

Next Time in Part II

I'll post again soon about the next three tips, which are primarily about how you present your tiny rowboat of a company when you're working with all the tugs, oil tankers, and cruise liners of the world.

  • Tip #4: Look Bigger Than You Are
  • Tip #5: Share Documents, Securely
  • Tip #6: Structure Customer Service and Interactions

I hope you'll join us. Please consider subscribing to the blog to get notification for the next part and other content that might be of interest to you.

As always, if you use SharePoint or you're considering Office 365 for your one-person operation or army of employees, please don't hesitate to contact me, or visit us at http://www.liquid-hg.com/cloud to learn more about what we offer and how we can help you.